FAQs

  • Wellthy helps individuals and families manage and coordinate care for a chronically ill, aging, or disabled loved one.
  • We believe that there is a silent, massive, and growing caregiving crisis impacting our families, companies, and countries. This is caused by a confluence of factors—we have a large aging population, these people will live longer with more chronic conditions than ever before, families live apart from one another, and our healthcare and eldercare systems are the most complex, opaque, and expensive in history. The result for families is that managing complex care ends up being enormously stressful and overwhelming. We want to make it easier!
  • Create an account and follow the prompts to tell us a bit about your family's situation. We match you with a Care Coordinator who has the right skills and experience. Your Care Coordinator will then create next steps and immediately get to work with researching, calling, and getting things done.
  • It depends! For urgent situations, we work as fast as we possibly can. Although for many tasks, like finding the right aide, moving a loved one into a long-term care facility, contesting insurance bills, etc., we're at the mercy of the healthcare system. We always work with urgency and we will let you know regular status updates.
  • We're focused on helping families who have health or aging-related concerns. Families will often come to us when they are concerned about their loved one who is getting older or after something has occurred such as a fall, new diagnosis, surgery, etc. Regardless of the circumstance, our goal is to make our healthcare system maze much more navigable.
  • Any and all! We let your doctors and specialists focus on treating your condition. We help with everything else, including assisting you with the administration and logistics (resources, service providers, billing, appointments, etc.). We work closely with you, so if your condition requires specific considerations, we can be there every step of the way.
  • Yes, absolutely. Many of our clients work with us because they are responsible for or concerned about an elderly loved one or a family member suffering from a serious illness. Some individuals work directly with us to help manage their own care.
  • Anybody can! You don't have to be wealthy to be Wellthy (sorry, we couldn't help it). Creating an online account is free. Many top companies now fully or partially cover the cost of working with a dedicated Wellthy Care Coordinator. Please look at your benefits guide to learn more. If you're interested in privately paying to work with a Care Coordinator please contact us to learn more.
  • The Wellthy service is available nationwide in the United States. Since our service is virtual and powered by technology, we can connect and work with people on the East Coast, West Coast, and everywhere in between.
  • Congratulations! You work for an awesome company. Many top companies now fully or partially cover the cost of Wellthy for their employees. If yours does, then simply sign up, input your employer name, and start getting support. If you would like to tell your employer about Wellthy, you can find more information by emailing partnerships@wellthy.com

Working with a Care Coordinator

  • Wellthy's Care Coordinators are mostly social workers by background. They have previously worked in hospital, insurance, and other healthcare settings. Most importantly, they are passionate about working with families like yours to ease your care burden. We carefully screen and background check all candidates before certifying someone as a Wellthy Care Coordinator.
  • You bet. Your dedicated Care Coordinator is your partner. They'll get to know you, anticipate your needs, and pull in the right experts for each situation.
  • We will always do our best to respond as quickly as possible. In the event of an emergency, always call 911.
  • Wellthy's Care Coordinators are skilled and trained to help families navigate and manage all aspects of care. Just like enlisting a financial planner to help with your investments or a wedding planner to manage your special day, families should seek expert assistance to help guide them through major care decisions and events. Your Care Coordinator will put together a game plan and then get things done—everything from researching to calling. We don't stop until your family and you are satisfied!
  • We get it, these are very personal matters. You should love your Care Coordinator. And if you don't, we would love for you to give us that feedback. Our goal is to have a network of the most qualified and kind Care Coordinators on the planet and to match you with the Care Coordinator who is best for you!

Your account

  • If you have access to Wellthy through your employer, it generally means the fees are fully or partially covered. Please look at your benefits guide to learn more. If you're interested in privately paying for our service please contact us. We'll ask for your credit card number before starting.
  • We're always here to speak with you! Visit our contact page to learn more.
  • You can cancel anytime. And even after cancelling your paid membership, you can still access your online account at anytime for free. To cancel your account please talk to your Care Coordinator or email service@wellthy.com.

Work for Wellthy

  • Wellthy's Care Coordinators are hand-selected professionals who work directly with our families to help manage and navigate care.
  • The Wellthy Coordinaton Team application process is straightforward. You can learn more here.
  • We do not accept referral fees from service providers nor do we partner with any provider companies. This is because we want to ensure we deliver the best possible recommendations to our families based solely on their needs and circumstances.

Privacy and security

  • We take your privacy very seriously. You can see our privacy policy here. We will never share your information without your consent.
  • We use 256-bit encryption, the same level used by banks. We force HTTPS for all traffic to ensure data is encrypted and to protect against man-in-the-middle attacks.
  • Yes, all users of the Wellthy platform can enable Two-Step Verification. Two-Step Verification allows you to add an extra layer of security to your account. After you set up Two-Step Verification (which can be done in the account settings) you will sign in with something you know (your password) and something you have (a code from the authenticator app on your phone). All members of our Coordination Team are required to have Two-Step Verification turned on.
  • Only the service team at Wellthy and your Care Coordinator. With your consent, your Care Coordinator may share information with doctors, family, caregivers, or other providers in order to arrange care. We will only share your information if it's in your best interest and with your signed consent to do so.
  • We never store payment information. We use Stripe, a secure third-party to handle all payment transactions.
  • We offer customizable controls for customers to choose per person which aspects of their care project individuals can access (i.e. your in-home aide will only have access to a specific task for providing updates to your family).

Relief is near

Start your Care Project and talk to us about how we can help. It's free to sign up.